Nick Pierre

As a proud member of the Kalispel Tribe, Nick Pierre has focused his career on the Kalispel values of family and community. Pierre’s dedication to placing Kalispel Hospitality at the forefront of all business decisions defines his work as the General Manager of Northern Quest Resort & Casino where he brings over 20 years’ experience in resort gaming to his oversite of financial, operational and guest focused initiatives for the Tribe’s largest and most successful enterprise. While many companies believe that the customer is always right, Pierre’s focus fundamentally begins at the Team Member level.  When Team Members feel valued, he believes that value is naturally passed along to guests.

Pierre’s commitment to Core Values has translated into unprecedented Forbes customer service ratings with an increase during his tenure as GM. From the development of a Kalispel Hospitality department to his fostering a culture of interdepartmental collaboration, pre-shift meetings and his personal commitment to welcoming each team member and guest as if they’re a member of our family, Pierre’s work reveals the power of Choosing Excellence Together.

In addition to increased guest service ratings, Pierre’s leadership has brought with it increased profitability and sustainability.   Through his stewardship of budgeting, expense management, innovative business reviews and communication, Pierre’s operating departments have seen revenue and profitability increases during each of his years of service as General Manager. Coupling a drive for operational excellence with his Tribe’s commitment to the environment, Northern Quest implemented a full-scale recycling and composting initiative in 2019 reducing the garbage waste more than 43% while capturing kitchen waste as compost to be used by local farms.